Everything you need to know about shopping with us
We collect only the information needed to process your order — name, phone number,
delivery address, and email. This information is never sold to third parties.
Order details are used solely for delivery and support purposes.
WhatsApp conversations are used only to confirm and process your order.
You can request deletion of your personal data at any time by contacting us.
Returns are accepted within 7 days of delivery for unused items in original packaging.
To initiate a return, message us on WhatsApp with your order ID and reason for return.
Refunds are processed within 5-7 business days after the returned item is received and inspected.
Items marked "Non-Returnable" on the product page cannot be returned.
Orders are dispatched within 1-2 business days of confirmation on WhatsApp.
Standard delivery takes 3-7 business days depending on your location.
Free shipping applies on orders above ₹999; a flat fee applies below that.
You'll receive tracking details over WhatsApp once your order ships.
All prices listed are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.
Placing an order via the "Checkout via WhatsApp" button constitutes a request to purchase, subject to confirmation by our team.
Product images are for reference; slight variations in color or packaging may occur.
ShopEase reserves the right to cancel orders due to stock unavailability or pricing errors.